Frequently Asked Questions (FAQs) 

🔄 Returns, Refunds & Exchanges

Q: What is your return policy?
A: You have 30 days from the date you receive your order (or date of in-store purchase) to initiate a return. For orders placed between November 1st and December 31st, you have up to 60 days. Items must be unworn, unwashed, undamaged, with all original tags attached.

Q: Can I return online purchases to your physical store?
A: Yes! Returning in-store is fast, easy, and comes with extra benefits:

• Bring your item along with your order confirmation (email or printed receipt) to either our Marietta or Lithonia location.

• In-store returns processed as Store Credit will waive the 15% restocking fee entirely.

• For immediate exchanges, our staff can help you swap the item right there on the spot!

(Please note: If you wish to have a refund credited back to your original credit/debit card, the 15% restocking fee will still apply unless you choose store credit).

Q: Will I be charged a restocking fee for mail-in returns?
A:

• If you mail your return back to us and choose a refund to your original payment method (credit card, etc.), a 15% restocking fee will be deducted from your total refund.

• To avoid the restocking fee, you may opt to receive your refund as Store Credit (gift card) instead—this applies to both mail-in and in-store returns.

Q: How do I start a return?
A:

• For In-Store Returns: Simply bring your item and receipt to either our Marietta or Lithonia location—no need to fill out a form online!

• For Mail-In Returns: Email us at support@homediscountstores.com with your order number and reason for return. We will provide you with return instructions. Important: You must write your original order number clearly on the outside of the package OR include it on a piece of paper inside. Packages without an order number will not be accepted.

Q: How long does it take to process my mail-in return?
A: For mail-in returns, please allow 7 to 10 business days from the date we receive your package for our team to inspect the item and process your refund or store credit.

Q: What if I receive a damaged, defective, or incorrect item?
A: We are sorry if this happens! The fastest way to resolve this is to bring the item to one of our stores. If you cannot visit us in person, please reach out immediately at support@homediscountstores.com. Include your order number and a clear photo of the damage or mistake. Our quality team will review it. If approved, we will provide a return shipping label and send you an exact replacement at no extra cost.