Return, Refund, and Cancellation Policy

Effective Date: August 22, 2026

At Doors Deal, we are committed to providing quality products and excellent customer service. We want our customers to be satisfied with their purchases. Please review the following Return, Refund, and Cancellation Policy, which outlines the terms and conditions applicable to returns, exchanges, refunds, damaged products, and order cancellations.

1. Standard In-Stock Doors

Standard, in-stock doors may be returned subject to the following conditions:

  • Return Period: Return requests must be initiated within 30 days of delivery or customer pickup.
  • Product Condition: Returned doors must be unused, uninstalled, and in their original, unopened or properly secured packaging. Products must not have been cut, drilled, painted, stained, altered, or otherwise modified.
  • Restocking Fee: A 15% restocking fee will apply to approved returns of standard in-stock doors.
  • Proof of Purchase: A valid original receipt, invoice, or order confirmation is required for all returns.
  • Return Approval: All returns must be authorized by Doors Deal before products are returned.

Doors Deal reserves the right to inspect all returned merchandise and determine whether the product meets the requirements of this policy.

2. Custom and Special-Order Doors

All custom, made-to-order, and special-order products are final sale and non-returnable, except in cases involving confirmed manufacturer defects or shipping damage.

This includes, but is not limited to:

  • Custom door sizes or dimensions
  • Custom finishes, colors, paint, or stains
  • Custom glass inserts or configurations
  • Custom hardware preparations or configurations
  • Products specially ordered from a manufacturer or supplier

Because these products are manufactured or ordered specifically for the customer, returns, exchanges, or refunds cannot be accepted once production, processing, or supplier fulfillment has begun.

3. Damaged, Defective, or Incorrect Products

Customers are responsible for inspecting all products immediately upon delivery or pickup.

Any visible shipping damage, manufacturer defects, missing components, or incorrect products must be reported to Doors Deal within 48 hours of delivery or pickup.

To submit a claim, please contact our Customer Service Department and provide:

  • Your order or invoice number
  • A description of the issue
  • Clear photographs of the damaged or defective product and packaging, when applicable

Upon verification of an eligible claim, Doors Deal may, at its discretion, repair, replace, provide replacement parts, or issue an appropriate refund. No restocking fee will apply to approved returns resulting from a confirmed manufacturer defect, shipping damage, or an error made by Doors Deal.

Customers should retain all original packaging and damaged products until instructed otherwise by our Customer Service Department.

4. Non-Returnable Items

The following items are not eligible for return or refund, except where required by applicable law:

  • Custom, made-to-order, or special-order doors
  • Doors that have been installed or used
  • Doors that have been cut, drilled, painted, stained, or otherwise modified
  • Products damaged due to improper storage, handling, transportation, or installation by the customer or a third party
  • Clearance, closeout, discontinued, or “as-is” merchandise
  • Hardware, accessories, or other products removed from their original packaging or installed on a product

5. How to Request a Return

To request a return, please follow these steps:

  1. Contact Doors Deal within the applicable return period and provide your order number or proof of purchase.
  2. Our Customer Service Department will review your request and, if approved, issue a Return Authorization (RA) number and return instructions.
  3. Securely package the approved product in its original packaging or other approved protective packaging.
  4. Return the product according to the instructions provided by Doors Deal.

Products returned without prior authorization may be refused or may experience delays in processing.

Unless the return is the result of a confirmed defect, shipping damage, or an error by Doors Deal, all return shipping, transportation, delivery, and handling costs are the responsibility of the customer.

6. Refunds

Once an authorized return has been received and inspected, Doors Deal will determine whether the returned product meets the requirements of this policy.

If approved, refunds will generally be issued to the original method of payment within 5–10 business days after completion of the inspection and return processing.

Please note:

  • Original shipping, delivery, handling, and service charges are non-refundable unless the return results from a confirmed defect, shipping damage, or an error by Doors Deal.
  • Applicable restocking fees will be deducted from the refund amount.
  • Processing times for refunds may vary depending on the customer’s financial institution or payment provider.

7. Order Cancellations

Standard In-Stock Orders

Standard in-stock orders may be canceled for a full refund before the order has shipped or been released for delivery or pickup.

Once an order has shipped or has been released for delivery, the order will be subject to the applicable return terms, including any restocking, shipping, delivery, or handling charges.

Custom and Special Orders

Custom and special orders may be canceled within 24 hours of order placement, provided that production, processing, or supplier fulfillment has not begun.

After the cancellation period has expired, or once production or fulfillment has begun, custom and special orders may not be canceled, returned, or refunded.

8. Contact Us

For questions regarding a return, refund, exchange, cancellation, or this policy, please contact:

Doors Deal
Email: sales@doorsdeal.com
Phone: +1 470-403-8216
Business Hours: 9:00 AM to 5:00 PM

9. Policy and Legal Rights

This policy is subject to applicable federal, state, and local laws. Nothing in this policy is intended to limit or waive any statutory consumer rights that cannot legally be excluded or limited.

Doors Deal reserves the right to update or modify this policy at any time. Any changes will apply to purchases made on or after the effective date of the updated policy, unless otherwise required by applicable law.