Terms & Conditions
Last Updated: August 30, 2026
THESE TERMS CONTAIN AN ARBITRATION CLAUSE, A CLASS ACTION WAIVER, A DISCLAIMER OF WARRANTIES AND LIMITS ON LIABILITY. PLEASE READ CAREFULLY.
1. Overview
This page shows the Terms & Conditions (“Terms”) under which you use doorsdeal.com (the “Website”). Please note that any use of this Website means that you agree to the following Terms and are legally bound by them.
Doors Deal (collectively with our affiliates, “we,” “us,” or “our”) offers this Website and any other site linking to these Terms (our “Services”) to visitors and customers (“you” or “your”) subject to these Terms, our Privacy Policy, and any other applicable terms and conditions, policies, and notices on the Website, including our Return, Refund, and Cancellation Policy and any shipping terms (“Additional Terms”). The Additional Terms form part of these Terms.
In the event of a conflict between these Terms and the Return, Refund, and Cancellation Policy with respect to returns, refunds, damaged or defective products, or order cancellations, the Return, Refund, and Cancellation Policy controls.
We reserve the right to make changes to these Terms at any time by posting updated versions on this page. Your continued use of the Website after any changes constitutes your acceptance of the new Terms.
2. Product Descriptions
We attempt to provide accurate information on the Website, but we do not guarantee that the Website or its content is accurate, complete, current, or reliable. All features, content, specifications, options, colors, prices, and products described on this Website are subject to change at any time without notice.
Certain size, fit, or dimensional measurements are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including colors, finishes, and stains. However, the actual color you see will depend on your computer or device settings, and we cannot guarantee that colors will be accurately displayed.
Custom orders: Because custom, made-to-order, and special-order products are non-returnable, you are responsible for confirming all sizes, dimensions, swing and handing, finishes, colors, glass, and hardware preparations before submitting a custom or special order. We recommend requesting a physical finish sample before ordering a custom finish, color, paint, or stain.
3. Orders
Orders on the Website are subject to our acceptance and verification. We may check the information you provide for validity, including verifying your payment method and shipping address. We reserve the right to reject orders or limit quantities in any order without giving any reason.
Our acknowledgement of receipt of an order via e-mail is not a guarantee of delivery. In the event the items you have ordered are not available, you will be contacted, and an alternative or a full refund will be offered.
4. Your Purchase Agreement with Us
These Terms, along with our acknowledgement of receipt of your order, constitute the purchase agreement between you and us. This agreement is only confirmed and binding on us when we have accepted your offer to purchase and have sent you an invoice or shipped the order. We reserve the right to refuse service to any visitor or customer at our sole discretion.
5. Billing and Payment
Currency: All prices on the Website are in U.S. Dollars ($).
Sales Tax: We will collect and remit sales tax as required by law for transactions shipping within the State of Georgia and other applicable jurisdictions.
Payment Methods: We accept major credit/debit cards and other payment methods shown at checkout. By placing an order, you authorize us to charge your selected payment method for the total amount of your order.
Discount Codes: Promotional codes must be used prior to their expiration date and within a single transaction. Only one discount code may be used per order unless otherwise specified.
6. Shipping, Returns, Refunds, and Cancellations
Returns, refunds, damaged or defective products, and order cancellations are governed by our Return, Refund, and Cancellation Policy, which forms part of these Terms. The following is a summary only; the full policy controls.
Standard In-Stock Doors
- Return requests must be initiated within 30 days of delivery or customer pickup.
- Returned doors must be unused, uninstalled, and in their original, unopened or properly secured packaging, and must not have been cut, drilled, painted, stained, altered, or otherwise modified.
- A 15% restocking fee applies to approved returns of standard in-stock doors.
- A valid original receipt, invoice, or order confirmation is required for all returns.
Custom and Special Orders
All custom, made-to-order, and special-order products are final sale and non-returnable, except in cases involving confirmed manufacturer defects or shipping damage. This includes custom sizes, finishes, colors, paint or stains, glass inserts, hardware preparations, and any product specially ordered from a manufacturer or supplier.
Damaged, Defective, or Incorrect Products
You are responsible for inspecting all products immediately upon delivery or pickup. Any visible shipping damage, manufacturer defects, missing components, or incorrect products must be reported to us within 48 hours of delivery or pickup, together with your order number, a description of the issue, and clear photographs where applicable. No restocking fee applies to approved returns resulting from a confirmed manufacturer defect, shipping damage, or an error made by Doors Deal.
Return Authorization
All returns must be authorized by us in advance. Approved returns are issued a Return Authorization (RA) number and return instructions. Products returned without prior authorization may be refused or may experience delays in processing. Unless the return results from a confirmed defect, shipping damage, or an error by Doors Deal, all return shipping, transportation, delivery, and handling costs are your responsibility.
Refunds
Approved refunds are generally issued to the original method of payment within 5–10 business days after completion of inspection and return processing. Original shipping, delivery, handling, and service charges are non-refundable unless the return results from a confirmed defect, shipping damage, or an error by Doors Deal. Applicable restocking fees are deducted from the refund amount. Processing times may vary depending on your financial institution or payment provider.
Cancellations
- Standard in-stock orders may be canceled for a full refund before the order has shipped or been released for delivery or pickup. Once shipped or released, the order is subject to the applicable return terms.
- Custom and special orders may be canceled within 24 hours of order placement, provided production, processing, or supplier fulfillment has not begun. After that, they may not be canceled, returned, or refunded.
Delivery dates are estimated and subject to change based on the shipper’s operations.
7. Warranties
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS, IN OUR RETURN, REFUND, AND CANCELLATION POLICY, OR IN ANY WRITTEN MANUFACTURER WARRANTY ACCOMPANYING A PRODUCT, THE PRODUCTS AND SERVICES SOLD OR OFFERED VIA THE WEBSITE ARE PROVIDED “AS-IS” WITHOUT ANY WARRANTY UNLESS OTHERWISE REQUIRED BY APPLICABLE LAWS.
Products are manufactured by third parties and may carry a manufacturer’s warranty. Any such warranty is provided by the manufacturer and not by Doors Deal. Nothing in this section limits the remedies available under our Return, Refund, and Cancellation Policy for confirmed manufacturer defects, shipping damage, or an error made by Doors Deal, or any statutory rights that cannot legally be excluded or limited.
8. Promotions and Gift Cards
We may offer discounts and other promotions from time to time. Please see the specific offer terms for details. Clearance, closeout, discontinued, and “as-is” merchandise is sold final sale and is not eligible for return or refund except where required by applicable law. Gift cards purchased from Doors Deal cannot be redeemed for cash unless required by law and are subject to the specific terms provided at the time of purchase.
9. Online Accounts
If the Website permits you to register a user account, you are responsible for maintaining the strict confidentiality of your account log-in information. You are responsible for any activity under your account, whether authorized by you or not. You agree to immediately notify us of any unauthorized use of your account.
10. Intellectual Property Rights (Doors Deal IP)
The logos, trademarks, service marks, and trade dress on the Website are owned by Doors Deal and their respective third-party owners. All materials provided on the Website, including but not limited to information, documents, product images, logos, graphics, code, and content (“Materials”), are the property of Doors Deal or our licensors.
You may not modify, copy, reproduce, distribute, or use any of the materials for commercial purposes without our prior express written permission. Unauthorized use may violate copyright, trademark, and other laws.
11. Website Access Rights and Restrictions
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Website solely for your personal, non-commercial purposes.
You are prohibited from:
- Copying or modifying the Website or its contents.
- Reverse engineering or decompiling any software on the Website.
- Removing any proprietary notices.
- Circumventing any security features.
12. Termination
You or we may suspend or terminate your account or your use of this Website at any time, for any reason. You are personally liable for any orders that you place prior to termination. We reserve the right to change, suspend, or discontinue any aspect of the Website at any time without notice.
13. Links to Third-Party Sites
The Website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy policies, or practices of these third-party sites. You access them at your own risk.
14. Your Submissions (Reviews & Feedback)
All comments, feedback, photos, and information submitted to us (e.g., product reviews) shall be considered non-confidential and become the property of Doors Deal. By submitting content, you represent and warrant that you own the content and grant us a non-exclusive, worldwide, irrevocable right to use it.
Photographs and other materials you submit in support of a damage, defect, or incorrect-product claim may be used by us to evaluate and process that claim.
You agree not to submit anything that is defamatory, abusive, obscene, or violates the rights of others. We reserve the right to remove any user submissions at any time.
15. Children’s Privacy
Our Website and services are intended for adults aged 18 or older. We do not knowingly collect personal information from children under 18.
16. Limitations of Liability
TO THE EXTENT ALLOWED BY LAW, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF DOORS DEAL EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM, OR (B) $1,000.00.
IN NO EVENT SHALL WE, OUR AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE WEBSITE OR OUR PRODUCTS, INCLUDING WITHOUT LIMITATION ANY INSTALLATION, LABOR, REMOVAL, OR RE-INSTALLATION COSTS.
Nothing in this section limits any refund or replacement remedy expressly provided under our Return, Refund, and Cancellation Policy.
17. Disclaimer of Warranties
THE WEBSITE, SERVICES, AND MATERIALS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” DOORS DEAL DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
WE DO NOT GUARANTEE THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES. YOU USE THE WEBSITE AT YOUR OWN RISK.
18. Governing Law and Arbitration Agreement
This Agreement shall be governed by and construed in accordance with the laws of the State of Georgia, United States of America, without regard to its conflict of law principles.
Arbitration and Class Action Waiver: Any dispute, claim, or controversy arising out of or relating to these Terms, our Return, Refund, and Cancellation Policy, or your use of the Website shall be resolved by binding arbitration administered by JAMS in accordance with its rules. The arbitration shall take place in Georgia, USA.
YOU AGREE THAT ANY PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. You waive your right to participate in a class action lawsuit against Doors Deal.
In the event of any dispute, the prevailing party shall be entitled to reasonable attorneys’ fees and costs.
19. Contact Information
If you have any questions about these Terms & Conditions, about a return, refund, exchange, or cancellation, or if you would like to request permission to use any of our Materials, please contact:
Doors Deal
Email: sales@doorsdeal.com
Phone: +1 470-403-8216
Business Hours: 9:00 AM to 5:00 PM